Questions and answers Straight answers before you sign anything.
Don't see your question? Send it with your rental analysis request and we'll answer it directly.
For owners
Getting started, tenants, repairs, money and what it costs.
What areas does Everstead Group serve?
We manage rental properties across the MetroWest region of Massachusetts, including Ashland, Framingham, Holliston, Hopkinton, Marlborough, Natick, Sherborn, Southborough, Sudbury and Wayland. If your property is nearby and not on the list, ask us.
How do I get started?
Request a free rental analysis. We look at your street and the local market and tell you what your property should rent for. If you go ahead, we gather leases, keys and deposit records and set up your TenantCloud owner portal.
My property already has tenants. Can you take it on?
Yes. We introduce ourselves to your tenants and take it from there.
How do you screen tenants?
Every applicant goes through credit, criminal history and past eviction checks before we recommend them. We market quickly and screen thoroughly, so you get a reliable tenant without a long vacancy.
Who handles maintenance emergencies?
We do. Maintenance requests come to us around the clock, and we coordinate trusted, vetted local contractors so repairs are done quickly and cost-effectively. You won't be getting the 3 AM call.
How do I see my finances and get paid?
Your owner portal on TenantCloud gives you a clear view of rent, expenses and payouts for each property. Disbursements go out by low-fee ACH, so your money arrives fast.
How do you handle Massachusetts security deposits?
Security deposits are held in a separate account, apart from operating funds, as Massachusetts law (M.G.L. c. 186 § 15B) requires. We handle the receipts and condition statements the law calls for.
How much does property management cost?
It depends on the property and what it needs. Start with a free rental analysis and we'll walk you through pricing for your situation.
For tenants
Rent, repairs and finding a place.
How do I pay rent or request a repair?
Log in to your TenantCloud tenant portal to pay rent online and submit maintenance requests.
What if a repair can't wait?
Submit it through your TenantCloud tenant portal. Maintenance requests come to us around the clock, and we send a vetted local contractor.
I'm looking for a place to rent. Can you help?
Send us a message and we'll let you know what's available. Choose “Tenant looking for a rental” in the form.
Still have a question?
Send it with your rental analysis request and we'll answer it directly.